AI phone assistant
for inbound calls: the Service Agent.
Do you know this?
Your team gives their all, but the day only has 8 hours. Incoming calls go unanswered, customers wait or hang up.
Customers hang up and buy elsewhere because your team is stuck in daily operations. Every missed call is a lost order.
Long wait times frustrate customers and damage your image.
Finding good staff is hard and expensive. Your reception is simultaneously phone center, reception desk and information point.
All of this can be automated today.
With AI that never gets sick, never takes a break and is always friendly.
How the Service Agent
AI answers
The Service Agent answers every call immediately with a natural, friendly voice. No waiting, no busy signal.
Analyzes & responds
Answers FAQs, provides opening hours, informs about products and services. All in real-time and individually configurable.
Routes or books
Complex inquiries are intelligently routed to the right department. Appointments are booked directly in the calendar.
Your Service Agent in Action
Full transparency on all activities - in real time. This is what your dashboard looks like.
Service Agent / Overview
Inbound active
Recent Activities
Termin vereinbart
+49 89 ••• •••
FAQ beantwortet
+49 30 ••• •••
Weiterleitung
+49 40 ••• •••
Weekly Overview
What is an AI phone assistant?
An AI phone assistant is an intelligent voice system that automatically answers and processes incoming calls. Unlike traditional phone systems or IVR systems, the Service Agent understands natural language, recognizes the caller's intent and responds contextually.
The GO TO KI Service Agent combines speech recognition with industry-specific knowledge. It answers frequently asked questions, provides information about opening hours and availability, schedules appointments directly in the calendar and routes complex inquiries to the right department.
For businesses this means: No call is ever lost, no customer waits on hold and your team is freed from routine inquiries. The agent works around the clock, including weekends and holidays.
You define the conversation guides, add your industry knowledge and connect the agent with your calendar and CRM.
Voice Agent Platform
Which calls go
unanswered today?
In a free 30-minute first call we go through which calls reach you and tell you what the Service Agent needs to know for them.
- Free first call, 30 minutes
- First test with no work for your IT team
- Calls put through to your team when a person is needed
- Dedicated support
Which industries benefit from the Service Agent?
Medical Practices & Healthcare: Automatic appointment scheduling, prescription requests and patient information. Relief for reception during peak times and outside office hours.
Car Dealerships & Workshops: Test drive bookings, workshop appointments and vehicle availability inquiries. The agent knows your current inventory and service offerings.
Law Firms & Legal Offices: Taking client inquiries, scheduling initial consultations and answering routine questions about practice areas.
Hotels & Hospitality: Taking reservations, checking availability and answering guest inquiries. Multilingual and available around the clock.
Trades & Service Providers: Taking job requests, coordinating appointments and prioritizing emergency inquiries. Even when your team is on-site or with customers.
Real Estate & Property Management: Coordinating viewing appointments, handling tenant inquiries and recording damage reports, without your office needing to be permanently staffed.